Privacy and Security

FAQ's

Payment Options

Payment Options

Which payment methods does Undergear accept?

You can pay for your purchases with your Undergear® credit card, Visa, MasterCard, Discover Network, American Express. And of course, Undergear Gift Cards are also accepted as payment. For orders sent by regular mail, you can also pay by check or money order (please do not send cash). We also accept payment via PayPal for orders placed online.

Is my credit card information secure?

Undergear.com is committed to taking every possible step toward preventing credit card fraud. By entering your card identification number, you help us to do so:

We understand that not everyone is comfortable ordering online with a credit card, but rest assured that we employ high industry standards to create a secure environment for our Web shoppers. You can confidently use your credit card to place your order with us online.

I received a Gift Card, how do I use it?

To redeem online, shop at www.undergear.com and then proceed to checkout. At the Payment page, enter the 19 digit Gift Card number and the 4-digit PIN number on your Gift Card or E-Gift Card. You will also need to provide a credit card to complete your order. Your Gift Card will always be debited first. Your credit card will only be charged if the order total exceeds the amount on your Gift Card.

To use your Gift Card/E-Gift Card for catalog orders, just read the 19 digit Gift Card number and the 4-digit PIN number to the Customer Service representative. Click here to see our complete library of Gift Card FAQs.

I have an old paper Gift Certificate, how do I use it?

You may still redeem our paper Gift Certificates online and for catalog orders for the full cost of the item(s), delivery and service charges, and any applicable taxes. To use your paper Gift Certificate online, enter the nine digit certificate number on the Payment page during site checkout. To use for a phone order, just read your certificate's number to the Customer Service representative.

Because we are unable to process Gift Certificates automatically online, a credit card is required to complete your website order. Once we are able to confirm the validity and dollar amount of your Gift Certificate, we will apply it to your order and only charge your credit card for any amount that exceeds the Gift Certificate amount. We will notify you via e-mail of the final amount, if any, charged to your card. Any remaining Gift Certificate balance will be refunded to you on our new plastic Gift Card.

Does Undergear charge sales tax?

We collect sales tax on shipments to: Mdse Gift Wrap Delivery Charge Service Charge Rate
NJ—clothing (1) Exempt Taxable Exempt Exempt 7%
NJ—other Taxable Taxable Taxable Taxable 7%
PA—clothing Exempt Taxable Exempt Exempt 6%
PA—beachwear and other Taxable Taxable Taxable Taxable 6%
VA Taxable Taxable Taxable Taxable 5%
WI Taxable Taxable Taxable Taxable 5%(2)
TX Taxable Taxable Taxable Taxable 8.25%

Notes
1. New Jersey exempts beachwear as clothing.


2. Wisconsin 5% plus applicable county and stadium tax of "TOTAL".