Privacy and Security

FAQ's

About Our Website

About Our Website

Can I leave items in my undergear.com shopping bag and return to the site at a later time to purchase them?

Yes. Items you've selected but not purchased will remain in your shopping bag for six months. However, please note that these items will not be reserved for you in terms of their availability or price. Upon return, you will see a message in your shopping bag in the event that any of your items are no longer in stock or their price has changed.

And really, is shopping online secure?

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. When your credit card information is transmitted to we use industry standard, 3.0 SSL (secure socket layer) encryption to ensure the security of your information.

Under the Fair Credit Billing Act, your bank cannot hold you liable for any fraudulent charges in excess of $50.00. If your bank does charge you the $50.00 fee, and the unauthorized charges resulted through no fault of your own from purchases made at www.undergear.com, we will reimburse you the full amount of the liability, up to $50.00. You must first notify your credit card provider in the manner.

Important update about SSL Technology

Web browsers (such as Internet Explorer, Firefox, and Safari) support SSL technology to encrypt, or encode, your personal information before it is sent over the Internet. SSL versions 1.0 and 2.0 found in older browsers have known security weaknesses which could compromise your data. To ensure you're getting the best protection available, .com only allows secure transactions with browsers using SSL version 3.0 or higher. We recommend upgrading to the latest version of your browser software and downloading security updates as they become available.

The following browsers do support SSL version 3.0, however, if you do not upgrade to the newest versions you may need to change your browser settings to utilize it:

We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at . Regardless of the foregoing, due to the open nature of the internet, we do not guarantee the absence of theft, hacker activity, electronic or non-electronic tampering, or computer crime, and we disclaim responsibility and liability for stolen information, except to the extent of the following commitment we make to you. We are so confident in the security of our website that we guarantee the safety of your personal information when you use your credit card to place an order on our secure site. If you find unauthorized charges on your credit card as a result of shopping on www..com, you won't pay a penny. Here's how it works:

Under the Fair Credit Billing Act, your bank cannot hold you liable for any fraudulent charges in excess of $50.00. If your bank does charge you the $50.00 fee, and the unauthorized charges resulted through no fault of your own from purchases made at www..com, we will reimburse you the full amount of the liability, up to $50.00. You must first notify your credit card provider in the manner.

Do you guarantee your products?

At Undergear, we're not satisfied unless you are satisfied. We guarantee every item in our catalog (including our online catalog!), and if you are not completely satisfied with your purchase for any reason, return it to us within 60 days (in new or like-new condition) for a prompt exchange or refund (excluding delivery and service charges). After 60 days, no returns will be accepted and any returns made after that time will be returned to you.

Why do I need to enable my cookies to shop undergear.com?

Cookies make Web-surfing easier for you by saving your preferences while you're at our site. We never save passwords or credit card information in cookies. Our website uses the information from cookies to provide services better tailored to our visitors' needs. For example, without cookies, you may have difficulty completing shopping transactions, entering giveaways, or creating your personal profile. To enable your cookies:

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