Privacy and Security

FAQ's

Returns and Exchanges

Returns & Exchanges

How do I return an item?

Please ship your return merchandise, with the requested information completed on the back of your packing slip, to the following address via insured mail:

UnderGear
10300 Sanden Drive #100
Dallas, TX 75238

If you need assistance prior to returning your item(s), please call us at 1-800-853-8555

If you've lost your packing slip, call us at 1-800-853-8555 for assistance. We will search for your order and give you the information you need to include with your return, including your order number. Ship your return merchandise to the address above—don't forget to include your order number with your package! We recommend insuring your return shipment, as we cannot give credit for items that we do not receive in our operations center.

If the item was a gift, and if you are returning the item after the returns period (see above), please use the above procedure for returning an item and we will send you a Gift Card for the dollar amount of the item(s) you're returning (excluding delivery and service charges). No cash or credit refunds will be made.

How do I exchange an item I've received for something else?

How do I exchange an item for a like item? (The same item but a different size or color)

Shipping charges to return the original item is the customer's responsibility (unless the exchange is due to damage or error on our part). For your convenience you may use the return address label provided on the packing slip. If you have specific questions about exchanging an item, please call us at 800-853-8555.

How long will it take for my refund to be processed?

Depending on the method you use to return the item(s) to us, it can take up to 7-14 days for us to receive your parcel. If you placed your order with a credit card, the credit should be applied to your account, and should appear on your statement, within one billing cycle from the time we process your return. If you ordered by check, your refund check will be processed for mailing by first-class mail, within 3-4 days of the time we process your return.

To check on the status of your return, call us at 1-800-853-8555 or email us at service@undergear.com with your order number, name, address and details on the item(s) you returned.

How are refunds handled when paying with a Gift Card?

If you are returning merchandise purchased with a Gift Card or E-Gift Card, the amount of the merchandise credit will be refunded on a new plastic Gift Card and should arrive within 5-7 business days from the time we process your return. If you purchased an item using your Gift Card and credit card together, the amount you paid with your Gift Card will be put back onto a Gift Card. Any additional monies paid by a credit card will be refunded to your credit card. Read our complete library of Gift Card information here.